1. Drag and drop the terms to the correct spots on the window of tolerance graph

2. Complete the grounding exercise in the boxes below (no right/wrong answers) : 
Type:
5 things you can see;
4 things you can hear;
3 things you can feel;
2 things you can taste;
1 thing you can smell.

3. Near the end of the interview, your interviewee starts getting agitated and you can tell they’re stressed and anxious. How should you best respond?

4. Is the following statement true or false?

You should avoid showing your emotions to the interviewee during the interview.